Case study

At the Palace of Versailles: Structuring the Tour Catalog and Scheduling Guides

March 16, 2026
chateau de versailles guides diese

At the Palace of Versailles, managing guided tours requires a highly structured approach. With a wide range of themes, diverse audiences, and coordination between many internal and external guides, scheduling quickly becomes a key challenge. To address this, teams rely on #DIESE to structure their catalog, streamline guide assignments, and improve overall activity management.

A rich catalog of tours to structure

With over 400 themes available – from the King’s private apartments to the Napoleonic era – the Palace of Versailles offers an extensive range of guided experiences.

In #DIESE, each tour is managed as a project. This centralized catalog makes it possible to connect:

  • tour themes
  • audience types (general public, schools, groups)
  • booking formats

This structured approach provides teams with a clear and consistent view of the entire offering.

In addition, each project includes a list of approved guides. This ensures that assignments are aligned with each guide’s expertise and accreditation.

Guide scheduling: simplifying day-to-day operations

Tour scheduling represents a high level of activity, with dozens of visits taking place each day.

To manage this, teams use #DIESE’s workforce scheduling module. It allows them to:

  • manage guide availability
  • assign guides to tours
  • view all available resources in one place

A key aspect of the project is the combined management of internal and external guides, particularly those from the Réunion des Musées Nationaux (RMN).

Thanks to an interface between #DIESE environments, teams can:

  • automatically retrieve RMN guide contacts
  • integrate their availability and unavailability
  • maintain a consolidated view of all available resources

As a result, scheduling is no longer limited to internal staff, but extends to the entire network of guides.

Seamless data flow with existing systems

The project is part of a broader software ecosystem, particularly with the ticketing system.

The tour catalog is synchronized with the SeeTickets ticketing system, allowing booking data to flow into #DIESE. Teams can then adjust scheduling based on:

  • the number of participants
  • the type of tour booked
  • key information needed by guides

This smooth data flow improves day-to-day operations and reduces manual data entry.

Looking to structure your visitor programs?

Like the Palace of Versailles, you can centralize your tour catalog, streamline guide scheduling, and gain better control over your operations.

Let’s talk about your needs and discover how #DIESE can adapt to your organization.