Museums, Institutions: Connecting #DIESE and Secutix to Streamline Visit Management

In museums, galleries, heritage sites, and cultural institutions, the flow of information between ticketing, scheduling, and team management has become a strategic challenge. Thanks to its experience integrating with Secutix, IT4Culture helps cultural organisations build a more fluid, reliable, and operational digital ecosystem for visitor services and guided activities.

Management systems that are often siloed

In many cultural organisations, operational tools remain highly fragmented. The ticketing platform manages bookings, while other systems handle staff scheduling, spaces, or operational planning.

As a result, information does not always circulate efficiently. Teams often have to re-enter data, manually verify availability, or rebuild schedules across multiple systems.

For museums and visitor-based cultural institutions, this issue is particularly important when managing:

• group visits;
• guided tours and mediation activities;
• space reservations;
• guide and mediator assignments;
• available time slots.

This is precisely where interoperability between #DIESE and third-party systems such as Secutix becomes valuable.

An integration designed for visitor-based cultural organisations

Secutix is now widely used across the cultural and event sectors for ticketing and reservation management. IT4Culture has developed several integration scenarios between #DIESE and Secutix, notably for museums, galleries, heritage institutions, and cultural venues offering guided activities.

The objective is simple: connect existing tools in order to streamline workflows and improve data reliability.

Turning bookings into operational activities

In a standard setup, reservations created in Secutix can automatically be transferred into #DIESE.

Concretely:

• a group booking becomes an activity in #DIESE;
• operational information is automatically retrieved;
• teams immediately gain an operational view of the schedule.

Activities can include a wide range of useful operational data, such as:

• visit type;
• theme or subject;
• language;
• number of participants;
• school level;
• contact persons;
• location and scheduled time slot.

This approach reduces duplicate data entry while improving coordination between visitor services, mediation teams, and operational planning.

Better management of mediators and spaces

One of the main benefits of #DIESE for museums and cultural institutions lies in staff and space management.

Using the GTA module (Time and Activity Management), organisations can assign mediators and guides to visits while taking into account:

• staff availability;
• qualifications and skills;
• scheduling constraints;
• room and space occupancy.

This approach provides clearer operational visibility and simplifies day-to-day coordination.

Another advantage is the ability to propose only qualified mediators for a given activity.

Different integration models depending on operational needs

Projects delivered by IT4Culture show that there is no single integration model.

Some organisations choose to transfer only confirmed bookings into #DIESE. Others prefer importing the full visit catalogue in order to maintain a consolidated view of all available activities and time slots.

This flexibility allows each integration to adapt to the organisation’s workflows, internal processes, and operational objectives.

Broader expertise in cultural software integrations

Beyond museums and heritage institutions, IT4Culture also has longstanding experience integrating #DIESE with ticketing systems in the performing arts sector, particularly with Secutix.

In some opera houses and theatres, #DIESE is used to prepare season programming before transmitting validated productions and performances to the ticketing platform for publication and sales.

Would you like to discuss your ticketing, mediation, or scheduling challenges?

Let’s talk about your organisation and the possible integrations with #DIESE.